Our Guarantee & Returns Policy

The RPM Guarantee

We want you to love what lands on your wall. Here's how we back that up:

✓ 30 Days to Change Your Mind - Ordered the wrong size, or just changed your mind? No dramas - you've got 30 days to sort it out for store credit or an exchange.

✓ Arrived Damaged? We'll Fix It, Fast - Did something go wrong in transit? Let us know asap and we'll repair or replace it - pronto.

✓ Made With Care, Every Time - Every print is checked by our production team before it ships. If we've made a mistake, we'll make it right.

Change-Of-Mind Returns Policy

At Retro Print Merchants (RPM), we get it - sometimes you just change your mind, and that's totally okay.

This policy applies to: full-priced framed art, framed and stretched canvas, unframed art prints, and tea towels.

This policy does not apply to: sale items, promotional offers, discounted products, trade or wholesale priced items, bundle offers, greeting cards, personalised items (including personalised beach, market or cycling prints, and personalised tea towels), RPM gift cards, or items purchased with a gift card.

How to Return an Item

1. Email enquire@retroprintmerchants.com.au within 30 days of receiving your order with the name the order was placed under, your 5-digit RPM order number, and your reason for returning.

2. We'll reply with return instructions and the correct address - please don't ship anything back before hearing from us.

3. Return shipping is at your cost and should include tracking. Items must be returned in their original condition and packaging, with a copy of your order confirmation.

4. Ship only to the address we provide (it may vary), as we can't be responsible for items lost or damaged in return transit.

5. Once shipped, email us your tracking number.

What Happens Next

Once we receive your return, our production team will assess it and let you know the outcome. For change-of-mind returns, we offer store credit or an exchange - if the exchange item is lower in value, we'll issue the balance as store credit.

Damaged or Incorrect Orders

We take great care packaging every order, but if something arrives damaged or isn't what you ordered, please contact us within 24 hours of delivery so we can sort it quickly.

Penny

t: 0407 819 574