FAQs

FAQ - Retro Print Merchants
28,000+
happy customers
4.97★
average review rating
3,700+
verified reviews
14+
years in business

Size & scale

This is the number one thing people get wrong - and it's not their fault. Screens are completely useless for judging real-world scale. An A1-sized print can look identical to a B2 on a monitor.

The simplest trick: cut a piece of newspaper or brown paper to the exact dimensions and tape it to your wall. Stand back and live with it for ten minutes. You'll know immediately whether to go bigger or smaller.

Our rule of thumb: Most people underestimate. If you're deciding between two sizes, go up. A print that fills the space always looks more intentional than one that floats in it.

Every listing on our site includes the exact finished dimensions in millimetres. If you're unsure, email us - we're happy to help you work out the right size for your wall before you order.

Our product photography is true-to-life - no digital enhancements to make prints look more vivid or detailed than they are. What you see is genuinely what you get.

The one thing that changes room to room is lighting. A print under warm incandescent light will read slightly warmer than it looks on your screen; under cool daylight it'll look crisper. Neither is wrong - it's just how prints (and paint colours, and everything else) behave in real spaces.

If you have a specific wall in mind and want a second opinion, send us a photo. We've been doing this long enough to give you an honest read.

Colour & print quality

We work hard to make this as accurate as possible, but there's an honest caveat every print seller should tell you: every screen is calibrated differently. A MacBook, an Android phone, and a budget laptop can show the same image three noticeably different ways.

Our print files are colour-profiled and proofed to match our paper stock as closely as possible. In practice, the vast majority of customers tell us the colours look even better in person - richer and warmer than on screen.

Earth tones and neutrals - our most popular palette - translate exceptionally well to print. They're far more forgiving than saturated brights, which can vary slightly depending on your screen's colour profile.

If a colour is genuinely important to your decision (matching a specific wall colour or piece of furniture), email us and we'll tell you exactly what to expect.

Honestly? In a lot of the industry, yes - those terms get thrown around loosely. We think that's worth being straight about.

Here's what we actually use: heavyweight fine art paper stock with a gsm well above standard photo paper, printed using pigment-based inks rated for 100+ years of colour stability (away from direct sunlight). The paper has a tactile weight and quality you notice the moment you hold it.

We don't print on flimsy stock and call it museum quality. The paper we use is paper we'd want on our own walls - and after 14 years of doing this, we have strong opinions about what that means.

About us & our art

All our prints are printed and framed by industry professionals in Australia. We're not a dropshipping operation sourcing from overseas and relabelling - nor have we suddenly set up a warehouse and decided to call ourselves printers and framers.

Our expertise is sourcing and curating images, and then expertly restoring every single image before we send it off to be printed. That way we're 100% confident that the quality will be superior at any size, and that professionals who understand printing processes and framing are producing the end product.

The majority of the designs in our collection are carefully sourced vintage images from the public domain that we've restored and prepared for high-quality print. Some are licensed from copyright holders such as artists and corporations. Occasionally we will create an original work using vintage images - Coffee First being one example.

We do not commission nor sell AI-generated art.

We've been building this collection for over 14 years. The aesthetic - warm, nostalgic, vintage - has been deliberately developed over thousands of decisions about what to include and what not to. The aim has always been to produce a cohesive, curated collection that suits various tastes without being too large.

There are a few things that might be happening there. Some cheaper prints are printed on thin, lightweight stock - fine from a distance, but you feel the difference when you hold it. Some are shipped rolled from overseas, which takes weeks and risks creasing. Some are produced via shortcuts - cheap labour, cheap paper, cheap frames.

We're not going to tell you those things are all true of every cheaper option out there. What we will say is that our restoration work, our paper stock, our print quality, our packaging and our customer service are things we've spent 14 years refining because we care about what shows up at your door. And we're extremely proud of our high rate of return customers.

Packaging & delivery

We take packaging seriously - because getting your order to you in perfect condition matters as much to us as it does to you.

Unframed prints
A3 prints are shipped flat. Each print is packed neatly into a cellophane sleeve with a backing board, then placed into a sturdy flat cardboard mailer. Prints larger than A3 are carefully rolled, wrapped, and shipped in sturdy cardboard tubes - ensuring they arrive in the same condition they left us. Most sizes travel via Australia Post; our largest prints are sent with various courier services.

Framed prints
Every framed print has corner guards fitted before being wrapped in bubble wrap and packed into a reinforced cardboard box. Most framed orders are shipped via Australia Post, with our largest framed pieces delivered by specialist art transport services.

All orders - framed or unframed - are packed by hand, every time.

If your order does arrive damaged - which is rare, but it happens - photograph it and email us. We'll reprint and reship immediately. No forms, no hoops, no arguing about it.

We're a small Australian business. A damaged order is a problem we want to fix fast, not one we want to debate.

This does depend on whether you've ordered an unframed print or a framed print.

Unframed prints require 3–5 days for production plus delivery.
Framed prints require approx 10 business days plus delivery.

You'll receive tracking as soon as your order ships. If something goes quiet on the courier or Australia Post front, please email us and we'll check on it personally.

This depends on the size and framing option of your print.

Unframed prints will be shipped by Australia Post. The exception is our largest size - 2A0 - which will be shipped via courier.

Framed prints - depending on the size - will be shipped by Australia Post or a courier.

Large framed prints may be shipped via a dedicated art delivery service depending on the region.

Framing & hanging

Yes - every material we use is archival quality, chosen to make sure your print lasts.

Paper prints are produced on 230gsm acid-free, pH-neutral archival matte paper with premium pigment inks. The result is exceptional colour saturation and a finish that won't fade or yellow over time.

Canvas prints are produced on Bauhaus bright white 380gsm canvas - a superior matte surface with perfect colour control and crisp texture. The result is sharp images with outstanding colour depth, and a reflection-free finish that looks great from any angle, in any room.

Frames are made in Australia from solid timber sourced from local, sustainable suppliers. All backing boards are acid-free. We don't use MDF or any reconstituted materials - ever. Every finishing material is museum grade.

Our framers use a Japanese cast acrylic rather than glass - a more expensive material, but worth it. It's lightweight, virtually unbreakable, optically clearer than glass, and provides long-term UV protection for your print.

In short: nothing cheap, nothing that cuts corners, nothing that won't still look good on your wall in twenty years.

We know the frame-hunting process is one of the most annoying parts of buying a print. All our unframed prints are sized to fit standard, metric, off-the-shelf frames - the kind you'll find at many homewares stores and retail frame suppliers.

Mostly we sell framed prints though. They arrive ready to hang - simple, and an immediate aesthetic lift to your space.

Framed prints and canvas
For most sizes, a single picture hook is all you need. We recommend a level and a pencil mark before you commit - saves a lot of re-patching.

For larger sizes, two hanging points are suggested, and you may need additional hardware depending on your wall surface. If you're hanging one of our largest frames, a professional picture hanger will have it done perfectly in a flash - it's worth it.

Unframed prints
If you're taking your print to a framer, we recommend leaving the unpacking to them - they'll know exactly how to handle it.

If you're framing it yourself, gently unroll your print and weigh it down on a flat surface overnight to let it flatten before fitting into your frame.

Avoiding holes in the wall
Heavy-duty removable adhesive strips work well for smaller sizes. For anything larger, we'd go with a correctly sized picture hook - the weight isn't worth the risk with adhesive alone.

If you're purchasing one of our framed prints, the framed dimensions and weights are listed under the "Framed Prints" tab on each of our print pages.

Returns & peace of mind

Tell us. Seriously - just phone or email us. We're a small team and we read every message.

If the print is damaged, we reprint and reship, full stop. If the colour is genuinely different from what was shown in the listing (hasn't happened yet!), we want to know about it - and we'll make it right.

If you change your mind we have a returns policy for a store credit. But honestly, in 14 years of doing this, the biggest source of disappointment has always been sizing - which is why we go to such lengths to help people choose the right size before they order.

Our 4.97-star average across 3,700+ reviews isn't an accident. It's what happens when you actually care about what shows up at someone's door.

We don't print images we haven't professionally restored.

We don't use non-archival materials - no timber or MDF frame backs that will degrade your print over time.

We don't use mass-produced, off-the-shelf frames.

And we don't exaggerate our reviews. Every rating is verified. Every word is real.

We over-deliver. Not over-promise.