We saw a large print of Mon Oncle in a restaurant while holidaying in Melbourne a few years ago and immediately wanted one for our home. We are fans of Jacqes Tati and have always loved this image from the movie.
Years later we decided to finally make the purchase and contacted Penny. I was impressed with her customer service from the beginning of the process. We were looking at various options and decided on the canvas print and a floating black frame. When ordering something like this (which, to us, was quite a lot of $) online it is always a concern as to what the actual item will look like.
Penny assured us that the canvas print was of exceptional quality so we were looking forward to its arrival. There were a few delays due to deliveries of materials due to Covid, but that was understandable. When it arrived we were more than impressed with the print quality and the framing, it was everything we expected.
I did however notice a large tear in the thick professional grade packaging when it arrived. You can imagine my disappointment when I discovered that the print had also been damaged while in transit. Penny advises on the order to contact her if there are any problems when your print arrives, so I did and was immediately told that they would replace it for us. That was it! I have never experienced a customer problem resolved so easily and without any delay.
Penny explained that this does not happen very often and if it does they fix it, and she had already advised the printer to start another one for us! As it is now mid December I don't expect that we will receive the replacement until the new year, but that is completely acceptable.
I would highly recommend this organisation to anyone who is looking at purchasing from them. Customer service like this is quite rare and very much appreciated. As I teach sales and marketing, I will be using this service story in my classes from now on.
Well done Penny and the team, keep up the exceptional work!
Much appreciated, and look forward to receiving the replacement print!