COMMON QUESTIONS
All our prints are giclée prints which basically means we use a fine art digital printing process that combines pigment based inks with high quality archival paper to achieve a print of superior light fastness and stability.
Our prints are professionally printed and framed here in Australia by local suppliers who are as pedantic about quality as we are.
We ran a successful graphic design company for 25 years so we know a thing or two about image quality. If we can't restore an image to the quality necessary to enlarge it then we won't add it to the collection.
RETRO WALL PRINTS
We print and frame to order so your print will have been produced just for you.
Please allow for the following production times:
5 business days for unframed prints plus delivery.
10 business days for framed prints plus delivery.
10 business days for stretched & framed canvas plus delivery.
Please note that during busy sale periods these times may vary and of course if we can send sooner we will.
TEA TOWELS
Please allow approx 3 days plus delivery.
JIGSAW PUZZLES
We print our jigsaws to order.
Please allow approx 10 business days for production plus delivery.
Your jigsaw puzzle will be dispatched direct from our manufacturer in QLD.
CUSHION COVERS
We print our cushion covers to order.
Please allow approx 5 business days for production plus delivery.
Your cushion cover will be dispatched direct from our textile printer in QLD.
GREETING CARDS
Please allow approx 3 days plus delivery.
Retro Wall Prints will be sent either via AusPost or via courier. Very large prints and large orders may be sent via a dedicated art van.
As soon as an order is dispatched you will receive a link with tracking details. We ask that you monitor this link for an estimated delivery time.
Standard delivery with tracking via AusPost is usually within 3-7 days across Australia.
Express Post via AusPost is usually within 3 days across Australia.
Courier times will vary depending on the location in Australia.
International Shipping is also variable depending on the destination. We suggest you keep an eye on your tracking details for an ETA.
The protective watermark in the centre of our online images will not appear on your item, we promise.
It's only there to stop schmucks (one particularly annoying schmuck in the tea towel industry) from downloading and reproducing our restored designs and original creations.
We manufacture to order and therefore ask that you're sure about the design, size and format when you are ordering. Because we do not hold or re-sell secondhand stock we cannot provide refunds, returns or exchanges if you have a change of mind.
We take great precautions with our packaging in preparation for shipping but if your order arrives damaged or if it is not what you ordered please call me (Penny) on 0407 819 574 within 24 hours of receiving your order so we can have a quick chat about what went wrong.
You can also take photos of the damage that occurred during transit and email me pen@retroprintmerchants.com.au and we will rectify it pronto and send a replacement.
We ask that you handle your item with care once delivered and we're confident it will fill your home with retro colour and style for many, many years!
WE DO THINGS DIFFERENTLY
- High-resolution images professionally restored in-house. Many print companies simply download low-quality digital files & offer cheaper or always-on-sale prints that are pixelated and sub standard. It's a churn & burn mentality and it's unfortunate in an industry we love.
- 30 years' experience in graphic design.
- 3,000 verified reviews, average 4.96 stars.
- 8 metric sizes from A3 to 2A0 + larger custom-size projects. We offer the largest print sizes available.
- Museum standard paper & pigment inks.
- Australian-made hardwood timber frames.
UNMATCHED PRINT QUALITY
PAPER
We print on sustainably-sourced 230gsm acid-free, wood-free, pH-neutral, archival grade fine art paper.
PRINTING
Our prints are giclée prints which means we use a fine art digital printing process that combines pigment based inks with high quality archival paper to achieve a print of superior light fastness and stability.
FRAMING
Our prints are professionally framed to order - Australian made frames, done the right way. Natural, acid-free materials with solid wood frames from local, sustainable sources. All backing boards are acid-free (a vital element that prolongs the life of your art) and all frames arrive ready to hang.
SHIPPING
Our professional printer and framer ships every order in sturdy packing materials ensuring a safe delivery.